Please review our return, replacement and refund
conditions before placing or returning an order.
Returns, Replacements & Refunds
Last Updated: August 11, 2026
At Doon Projects, we aim to ensure
that every product reaches you in proper condition.
Please read the following policy carefully before
placing an order.
10-Day Return Policy
We offer a 10-day return period,
which means you may request a return within 10 days
of receiving your item.
To be eligible for a return, the product must:
Original Condition
The item must be in the same condition
in which you received it.
Unused
The product must not have been used,
installed or modified.
Original Packaging
The product should be returned with
its original packaging wherever applicable.
Proof of Purchase
A receipt, invoice or other valid proof
of purchase is required.
Damages & Issues
Please inspect your order immediately upon delivery.
If the product is defective, damaged during transit,
or you have received the wrong item, please contact
us as soon as possible.
We will review the issue and determine the appropriate
solution based on the nature and extent of the damage.
Replacement Parts:
Depending on the extent of the damage, we may provide
replacement parts or accessories before replacing the
complete product. Such replacement parts may be provided
free of charge where the issue is determined to be
attributable to the product or delivery.
Returns of Non-Damaged Items
Free returns are available only for products that
are received completely damaged, subject to our
inspection and approval.
Returns of non-damaged products may be accepted at
our discretion and will be subject to applicable
shipping and transportation charges to and from
the customer’s location.
Please Note:
Return shipping charges may be deducted from the
applicable refund or may be payable by the customer,
depending on the circumstances of the return.
Exceptions & Non-Returnable Items
Certain products cannot be returned because they
are manufactured specifically according to the
customer’s requirements.
- Custom-made products
- Special-order products
- Personalized products
- Products manufactured to customer specifications
If you have any questions about whether a specific
product is eligible for return, please contact us
before placing your order.
Product Dimensions
Important:
Returns will not be accepted solely because the
dimensions of the mandir do not fit the intended
location.
The dimensions of each mandir are clearly mentioned
on the product page. Customers are responsible for
accurately measuring the available installation area
before placing an order.
Please compare the available space with the
dimensions provided on the website before purchasing.
Exchanges
If you wish to exchange an eligible product for
another product, please contact us first.
Subject to approval and availability, the existing
product may need to be returned before a replacement
or new product is processed.
Refunds
Once we receive your returned product, we will
inspect it and notify you whether the refund has
been approved or declined.
Approved Refunds
If approved, the refund will be processed to
your bank account through
RTGS / NEFT, as applicable.
Please allow additional processing time for
your bank or payment provider to reflect the
refund in your account.
Payment Gateway Fee:
A payment gateway convenience fee of
3% of the total order amount
will be deducted from the applicable refund.
Return Procedure
To initiate a return, please contact us at:
Return Support
Email:
info@doonprojects.com
Please include your order details,
invoice or proof of purchase, photographs
where applicable, and a brief description
of the issue.
If your return request is approved, we will provide
the applicable return instructions and, where
applicable, a return shipping label.
Important:
Products sent back without first obtaining return
authorization from Doon Projects may not be accepted.
Questions & Support
If you have any questions or concerns regarding
returns, replacements or refunds, please contact
our support team.
Doon Projects
Email:
info@doonprojects.com
Last Updated:
August 11, 2026
Need Help With Your Order?
Our team is available to assist you with return,
replacement and refund-related queries.